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This is an interim summary and the full report is due soon.

Please help create a Better Barbican by volunteering to join the Leaseholder Service Charge Working Party that: Works with City Officers to improve the City’s processes and policies that ensure service charges provide good value when delivering the services defined in our Service Level Agreements Examines leaseholder service charges and the basis of their calculation, … Continued

Rosalind Ugwu has been appointed to manage the BEO whilst a permanent replacement for Michael Bennet is ​sourced. For the past ​seven months the ​Leaseholder Service Charge Working Party has been meeting with City Officers to get a fuller understanding as to how the BEO operates and identified key issues meriting a full independent review. Rosalind will … Continued

Dear residents Future of Concierge/Car Park Attendant Service We write to update you on progress. The Leaseholder Service Charge Working Party (LSCWP) was charged with seeking opportunities to make savings, without reducing levels of service, to offset any additional costs to residents incurred from maintaining the Car Parking arrangements. The BEO has provided the LSCWP … Continued

It came as a shock to learn that the the City was planning to remove six of our Concierges (car park attendants). This plan would eliminate the Concierge service from one car park and move another to daytime only. The fact that residents heard about this from anonymous sources, rather than through the diverse consultation … Continued