Barbican Estate Office Review
On 31 October 2022, a review of the Barbican Estate Office began, with a Project Board overseeing its successful completion. The Project Board comprised: the Assistant Director Housing and Barbican, Chair of the RCC, Interim Head of the Barbican Estate, Project Lead Altair.
The purpose was to conduct an independent review of the Barbican Estate Office and to investigate and report on areas of concern raised by Barbican residents, including:
- escalating service charges
- services provided and value for money
- potential for efficiency savings
- the BEO roles and responsibilities
- processes and procedures
- performance management
The summary report was presented to the Barbican Residential Committee and the Residents’ Consultation Committee on 24th May 2023. A commitment was made that redacted versions of the 2 detailed reports of Stages 1 and 2 will be made available in due course. Redaction is necessary so that confidential information about the employment position of City employees is appropriately protected.
Update 26th July 2023
Please click on the button below to view a copy of the redacted version of the Altair Interim Report – Appraisal of Current Services which details their evidence-based findings in the first stage of the BEO Review:
Fortunately, it did not need many redactions. Where possible generic headings/information were inserted where it has been redacted to aid interpretation.
Redactions were made based using the following criteria:
- Information which could lead to individual employees being identified.
- Reference to performance of individuals or teams in a way which could be identifiable of individuals.
- Information or relative cost calculations which could cause general prejudice to our commercial position and is commercially sensitive.
- Information which indicates a potential change to a substantive post, redundancy or change to contract of employment in advance of formal consultation with recognised trade unions and employees.
- Resident safety and security
The Altair Stage 2 Report – Options Development and Recommendations needed significantly more redactions and therefore needs the action plan to accompany it to assist with interpretation.
Sandra Jenner
Chair, RCC
Update 1st August 2023
The two reports above were discussed at the RCC meeting on the 7th August 2023 and the RCC invited responses via the RCC rep for each block:
To Members of the RCC
From Sandra Jenner Chair RCC and Adam Hogg Chair BA
Altair Report on BEO for RCC meeting on 7th August
Members of the RCC were asked to consider how to respond to the Altair Report on the Barbican Estate Office at a special meeting on the 7th August 2023.
The review of the Barbican Estate Office was set up by the City as a result of pressure from the Service Charge Working Party (SCWP) by David Lawrence, Adam Hogg (Chair BA) and Sandra Jenner (Chair RCC), following the City’s decision to reduce the number of Car Park Attendants whilst increasing supervisors and managers in the BEO itself.
The review by independent consultants Altair, covered all services for which residents pay – those provided and by the BEO itself and also Repairs and Major Works which are not managed by the BEO.
The review was managed by a project board made up of Paul Murtagh (Assistant Director Community and Childrens Services), Ros Ugwu (Interim Head of Barbican Estate Office), and Sandra Jenner.
For continuity Adam Hogg who was Deputy Chair of the RCC, a member of the SCWP and subsequently Chair of the BA has been closely involved.
The paper that was considered by the RCC on the 7th of August included for completeness a number of appendices which were circulated. A list of the new papers and pages was provided at the bottom of this message to help manage the volume of papers.
[With reference to page numbers from the agenda pack…]
For an in-depth understanding two redacted reports Interim Pages 13-76 which sets out the failings of the BEO and Pages 77-124 Stage 2 and the Action plan 155-162.
Residents should be able to form a view from reading pages 3-9.
Some comments
The BEO review has demonstrated that the services for which lessees pay are neither satisfactory nor value for money. In a nutshell, this was because there is no cost control nor service culture in any aspect of the services provided to residents as identified in the review.
To rectify the problems required a Major Transformation Programme, lasting a period of up to two years.
The Action Plan was to develop into a living document.
Residents are to be represented on the management board governing this programme.
It was agreed that the new Head of the Barbican Residential Estate would be responsible for all aspects of the services provided for residents.
Detailed scrutiny of the reports by Sandra Jenner and Adam Hogg ensured that residents interests were paramount.
Throughout, the residents’ position has been that the review is about providing value for money without any diminution of services. The City has not challenged this.
The redaction exercise should not have taken so long. The City should have started work on it earlier, however, some of the time was taken up with the need to agree proper criteria with and for proper scrutiny of the process by residents’ representatives. The redactions were deemed essential to allow the widest circulation of documents and the criteria for them has been published.
All were permitted to send comments or questions to their RCC representative.
Papers [with page numbers from the agenda pack] are:
Pages 3-8 The introductory paper from Ros Ugwu providing a summary.
Page 9 A forward from Judith Finlay Director of Community and Childrens’ Services
Pages 77-124 Stage 2 Redacted Report Options Development and Recommendation
Pages 155-162 Action Plan.
Pages 163-164 Approval to recruit Head of Barbican Residential Estate